Seller Terms and Conditions
Effective Date: August 2020.
We’re committed to your privacy. We’ll always keep your data safe and secure. This policy defines what information we collect about you and how we use it.
The TotallyLocal.nz website (“Totally Local”) is owned and operated by Totally Local Limited. We are committed to your privacy and will comply with applicable privacy laws including the Privacy Act 2020, any applicable Privacy Codes and other laws when dealing with your information.
The information we collect and how we use it.
We collect personal information from you and any devices (including mobile devices) you use when you: use our Services, register for an account with us, provide us information on a web form, update or add information to your account, submit a product review, send messages to another Buyer or Seller via , or when you otherwise correspond with us.
We collect this information either because it is necessary in the performance of a contract with you, or in our legitimate interests to do so or to meet our legal obligations.
You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.
The table below details the data we collect and what it is used for.
Sharing your information.
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
- Companies that do things to get your purchases to you, such as payment service providers, the Sellers themselves and any third party fulfillment partners and delivery companies they might use. Each only receives the data they need to provide the relevant service, and strictly only for that purpose.
- Professional service providers, such as marketing agencies, marketing system providers, advertising partners and website hosts who help us run our business.
These are the circumstances in which we may share some of your data with others:
- If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.
- We may provide third parties with aggregated but anonymised information and analytics about our customers for purposes including testing, research or analytics. Before we do so, we will make sure that that the information passed does not personally identify you.
We do not share your details with third parties for any other purpose.
If you have subscribed to receive our marketing or you have created an account or ordered from us, we will send you marketing messages by email (and occasionally by post) to share with you offers and information on products to keep you aware of what we’re up to and to help you see and find products.
This is in our legitimate interests to do so but we strive to provide you with choices regarding certain personal data uses, particularly around marketing. We will always offer a way out of receiving this marketing when you first create an account or purchase and in every marketing message afterwards. You can stop receiving marketing messages from us at any time.
You can do this:
- Through the Communication Preferences in your Totally Local account
- By clicking on the ‘unsubscribe’ link in any email
- By contacting us
We do not sell, rent or otherwise disclose your personal information to third parties for their marketing purposes without your explicit consent to that.
We engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.
Like many companies, we may target Totally Local banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.
The banners and ads you see will be based on information we hold about you, or your previous use of Totally Local or on Totally Local banners or ads you have previously clicked on.
We do not allow third parties to track or collect your personal information on our sites for their own advertising purposes, without your consent.
Access, correction and deletion of your personal information.
The following are your rights relating to your personal information and how to exercise them.
Your rights as follows;
f you wish to exercise your rights, have a complaint, or just have questions, please contact us. You can also learn more about your privacy rights by talking to the Office of the Privacy Commissioner.
If you request that we stop processing some or all of your personal information or you withdraw (where applicable) your consent for our use or disclosure of your personal information for purposes set out in this privacy notice, we might not be able to provide you all of the Services and customer support offered to our users and authorised under this privacy notice and our Terms & Conditions.
Protecting your information.
You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment. Only employees, our sellers and any sub-contractors who need the information to perform a specific job are granted access to personally identifiable information. We would notify you and the Office of the Privacy Commissioner if a potentially harmful data breach of your personal information did occur. We delete personal information after it is no longer reasonably necessary for us to use it.