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FAQ

Most frequent questions and answers

 You can shop for a range of goods on Totally Local and the goods are delivered by each seller directly to you (unless you choose to pick up from your local sellers). 

 

The Store Policies on the seller’s page will tell you the day(s) of the week they deliver.  Because your order may be coming from a few sellers (meat, vege, eggs etc) your delivery will occur in line with the seller’s delivery schedule.

If you are shopping local you have the option to pick up your order from your seller directly.  We think that’s a good option as getting to know your local producers is what community is all about.

You can contact us or contact your seller if you can’t recall which option you took when you purchased.  We will be putting your pickup/delivery option against each seller into your order notification real soon – just working on that!

That all depends on the item and the seller’s policies. Some food items aren’t returnable (so choose carefully!).

You can find out more by reading the return policy on each product page. For items that you can return, just get back in touch with the seller the contact options on their seller page (inquire, call, email).

If we know where you are we can give you the shopping experience of producers, growers, artisans and merchants who are local to your area

You can also buy from any seller on our site that delivers nationally however many sellers  are just working to their local areas.  Some food stuffs are not well suited to trapsing across the country in the back of a courier van,.

In that case we definitely want to know about them and get them onboard.  We have an offering that is free to list and free to sell so the producer get’s 100% of the sale.  We think that’s a pretty good offer.  You can refer a producer if there are any in your area you would like to get onboard.

There are plenty of ways to contact a seller.  If you visit their Store Page you will find their address, phone number, email and an INQUIRY button to submit a query through the website.  If a query is about your order, we suggest having that order number to hand.

There are plenty of ways to contact a seller.  If you visit their Store Page you will find their address, phone number, email and an INQUIRY button to submit a query through the website.  If a query is about your order, we suggest having that order number to hand.

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